Greenberg Dental And Orthodontics
Reviews and Complaints
Bad Customer Service
Greenberg Dental And Orthodontics - Customer Care Review from Orlando, Florida
I had such a bad experience today at this office I am considering seeing an Attorney. Let me first start off by saying just how incredibly hard it is to reach someone to make payments, which is definitely a good sign that this company is extremely cheap by refusing to update their payment system.
I have complained about not being able to make payments, and how it would be nice and more convenient to have an online or an automated system set up to take the payments. Just a suggestion... But the real reason I'm posting this message, is to talk about how my son and I was treated by this arrogant woman they call their Orthodontist.. This woman is so very rude, please don't ever disagree with her or worst God forbid you take a phone call and excuse yourself out of the room to conduct business while you are suppose to be in the room with your 16 yr old son...
Who was by the way the patient. Because this woman will walk out on your son and refuse to see him if you disagree with her actions. This is what happened to my son and I today because, (me being a single mother always trying to handle business) needed to take a call. I was just out side of the room talking on the phone when she just up a left out on my son..
and refused to come back until I was off of my phone. So when I asked her what did she need to tell me that she couldn't explain to a 16 yr old who can fully comprehend...she said he needed to keep his rubber bands in. So I said if that's all you needed to say then you could have told him instead of walking out on him. I'm a grown woman taking care of important business while making appointments for my children and adjusting my work schedule to make it to these appts.
Long story short, at the end of our conversation she said that this is not a good work relationship that she wants to be in any more and refused to continue treament. One thing she didn't realize is that there was never a relationship, it was all business and when your getting paid for a service especially if its out of pocket expenses, then you need to conduct yourself with your customers with dignity and respect. And vice versa! I'm a firm believer that you treat ppl the way that you would like to be treated in this life, no matter of stature.
Just because you have yourself a degree doesn't give you ANY power over others especially when they are the ones making that degree work for you. But one thing is for sure if I haven't learned anything else in life..you truly do reap what you will sow in this life, and that's guaranteed.
Greenberg Dental And Orthodontics Dentistry Doctor Review
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Verified Reviewer | Davenport, FloridaReally ugly denture
Very long story. Will cut to the chase.
Greenburg Kissimmee did 2 crowns and a denture last year.The front crown seemed kind of small especially compared to the old one....but what do I know. I'm just the patient. Shortly after got the partial denture in. No instructions on how to remove and scared to mess with it so I went back a week or so later.
Took out cleaned up and realized the thing was crooked . Looks ok out of the mouth but in the mouth because of the small crown and another small crown in back (also done by them)it sits crooked ,noticeably crooked. I'm pretty sure the orthodontist said he wasn't going to do anything about it, but I can't get an appointment or even a phone call to confirm. I did want to start on my bottom teeth so I made an appointment with a dentist there .
I asked if they could start on the bottom even tho the top wasn't right. The $40 answer was no. That's right $40 to wait well over an hour and one word answer. Tried again to get an appt with the Orthodontist and was told I'd be called.
I did receive 2 calls from customer service (Ha ha) that I could not answer as I was working . I was asked to call an 800 to contact the customer service rep. Well that gets you an answering machine And NO call back. Today I tried to get an appt for an extraction as a crown and post fell out and was told I had to go to another office because I was rude.
When I asked to speak to the manager I was told " I am the manager "and was hung up on before I could finish another sentence. ( I tried to upload my camera to the computer with no luck so unfor no photo of this mess today)
- Office was clean
- Customer service availability
- Unprofessionalism
- Total disregard for patient
Preferred solution: Let the company propose a solution
Greenberg Dental And Orthodontics - Review in Hospitals, Clinics and Medical Centers, Doctors category
Unproffesional to patients
I had a scheduled appointment at 1379 E Vine st. Kissimmee Fl.
34744 on 10/12/16 at 10 am . Upon checking in the clerk ask me if today is the 5th . I told her no it's the 12th . She checked in the computer and told us to have a seat .
AT 11 am I checked with her about my appointment time , she said it would be shortly . At 1130 am I again checked with the clerk . This time she had another staff member to bring the doctor who told me it would be a few seconds . The problem is ,
I am on blood thinners and a diabetic , I was fasting from midnight and my blood sugar was running low .
The procedure scheduled was to have four teeth extracted under conscious sedation .
Patients came in after me and was taken care of , during this time no one even advise me or made any effort to inform me on the procedure . I felt I was discriminated and was treated very discourteously , I subsequently cancelled my appointment and would never go to Greenberg Dental offices ever again nor would I refer anyone to go there .
- Unorganization
- No attempt to fix their mistake
- No atempt to problem solve
Greenberg Dental And Orthodontics Customer Care Review
Highway robbery
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Verified Reviewer | Bronx, New YorkGreenberg Dental And Orthodontics Dental Cleaning Review from Bronx, New York
from st. Petersburg Florida .
Still waiting to hear back from insurance company reporting to customer service.
Filing a grievance for Greenberg Dental through Humana also changing to a different dental office. After almost 8 weeks still no refund I was promised at...
Then promised a partial refund on my credit card , then promised credit to my account , then told I was getting a check in the mail 7 weeks later, never happened. Reported them for mistreating me in the office and was called by customer service and told I could not go back and use them as my dentist now their billing and office Insurance mistakes were all placed on me. Told me they could not make me happy I needed to go elsewhere Ann Greenberg Dental could no longer be my dentist.
I explained dentist and hygienist were wonderful office staff were horrible & dishonest customer service and billing a complete disgrace a disservice to the dental profession. Humana insurance tried to talk to them and they conversations were recorded .They still have my money even though I'm not allowed to go back to Greenberg Dental.
- Billing
- No attempt to fix their mistake
- High pressure sales atmosphere
Greenberg Dental And Orthodontics Dental Cleaning Review
Greenberg Dental And Orthodontics - Customer Care Review from Port Orange, Florida
This dental place is the worst I don't recommend this company to anyone no even my enemies. The secretaries are very rude and unprofessional they think that we are getting services for free.
The dentist go from one patient to another without washing hands. And the dentist assistants think they are the dentist.
I just try a new location In Kissimmee by BVL and that secretary
is so nasty and unprofessional just like the ones in Vine St, this is not even funny anymore. I am calling my insurance So they can send me information on other dentist because I will not try these people anymore .
Greenberg Dental And Orthodontics - Dental Service Review from Yonkers, New York
Greenburg Dental at Clermont
HORRIBLE REFUSED TO SEE MY SPECIAL NEEDS CHILD
Greenberg Dental And Orthodontics - Customer Care Review from Auburndale, Florida
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yuo are so right they suck