Anonymous
map-marker Orlando, Florida

Bad Customer Service

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My son is making an ortho treatment and every time that i go there or call the customer service is terrible. My job changed my days off and i had to reschedule my son appointment that was for today. I called them and they told me or my son miss school to go to the dentist(because they just have in the morning) or he just goes on the end of january. That means 2 months paying without treatment. The Customer Service Paola always talk to me like she was doing a favor to me. My son goes there for more than an year and i don't see progress, his front teeths still open and that it is what he has to fix. Don't go to this place.
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Reason of review:
Poor customer service
1 comment
Guest

yuo are so right they suck

Anonymous
map-marker Orlando, Florida

Greenberg Dental And Orthodontics - Customer Care Review from Orlando, Florida

I had such a bad experience today at this office I am considering seeing an Attorney. Let me first start off by saying just how incredibly hard it is to reach someone to make payments, which is definitely a good sign that this company is extremely cheap by refusing to update their payment system.

I have complained about not being able to make payments, and how it would be nice and more convenient to have an online or an automated system set up to take the payments. Just a suggestion... But the real reason I'm posting this message, is to talk about how my son and I was treated by this arrogant woman they call their Orthodontist.. This woman is so very rude, please don't ever disagree with her or worst God forbid you take a phone call and excuse yourself out of the room to conduct business while you are suppose to be in the room with your 16 yr old son...

Who was by the way the patient. Because this woman will walk out on your son and refuse to see him if you disagree with her actions. This is what happened to my son and I today because, (me being a single mother always trying to handle business) needed to take a call. I was just out side of the room talking on the phone when she just up a left out on my son..

and refused to come back until I was off of my phone. So when I asked her what did she need to tell me that she couldn't explain to a 16 yr old who can fully comprehend...she said he needed to keep his rubber bands in. So I said if that's all you needed to say then you could have told him instead of walking out on him. I'm a grown woman taking care of important business while making appointments for my children and adjusting my work schedule to make it to these appts.

Long story short, at the end of our conversation she said that this is not a good work relationship that she wants to be in any more and refused to continue treament. One thing she didn't realize is that there was never a relationship, it was all business and when your getting paid for a service especially if its out of pocket expenses, then you need to conduct yourself with your customers with dignity and respect. And vice versa! I'm a firm believer that you treat ppl the way that you would like to be treated in this life, no matter of stature.

Just because you have yourself a degree doesn't give you ANY power over others especially when they are the ones making that degree work for you. But one thing is for sure if I haven't learned anything else in life..you truly do reap what you will sow in this life, and that's guaranteed.

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Reason of review:
Problems with payment
Anonymous

Greenberg Dental And Orthodontics Dentistry Doctor Review

Kirkman location Orlando fl This place is HORRIBLE!! They are so unproffessional and arogant. The orthodontist is worse than the employees. She threatned me to remove my childs braces simply because i complained about the attitude of one employee. Im outraged! My child was shaking in his seat.
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Reason of review:
Poor customer service
Lurena Gwn

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Verified Reviewer
| map-marker Davenport, Florida

Really ugly denture

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Very long story. Will cut to the chase.

Greenburg Kissimmee did 2 crowns and a denture last year.The front crown seemed kind of small especially compared to the old one....but what do I know. I'm just the patient. Shortly after got the partial denture in. No instructions on how to remove and scared to mess with it so I went back a week or so later.

Took out cleaned up and realized the thing was crooked . Looks ok out of the mouth but in the mouth because of the small crown and another small crown in back (also done by them)it sits crooked ,noticeably crooked. I'm pretty sure the orthodontist said he wasn't going to do anything about it, but I can't get an appointment or even a phone call to confirm. I did want to start on my bottom teeth so I made an appointment with a dentist there .

I asked if they could start on the bottom even tho the top wasn't right. The $40 answer was no. That's right $40 to wait well over an hour and one word answer. Tried again to get an appt with the Orthodontist and was told I'd be called.

I did receive 2 calls from customer service (Ha ha) that I could not answer as I was working . I was asked to call an 800 to contact the customer service rep. Well that gets you an answering machine And NO call back. Today I tried to get an appt for an extraction as a crown and post fell out and was told I had to go to another office because I was rude.

When I asked to speak to the manager I was told " I am the manager "and was hung up on before I could finish another sentence. ( I tried to upload my camera to the computer with no luck so unfor no photo of this mess today)

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Loss:
$1500
Pros:
  • Office was clean
Cons:
  • Customer service availability
  • Unprofessionalism
  • Total disregard for patient
Reason of review:
Bad quality and lack of concern about same.

Preferred solution: Let the company propose a solution

Anonymous

Greenberg Dental And Orthodontics - Review in Hospitals, Clinics and Medical Centers, Doctors category

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I had n appointment at Greenberg Dental in Mandarin very very unprofessional they call me 30 minutes before my appointment and told me that they could not close and space in my teeth after giving me a consultation a month earlier. try make me get veneers instead instead of doing the bonding to close a very small Gap. gent dental office is all about taking the consumer money the front desk head receptionist her name is ebony and from day one she has been a mess I would not recommend anyone to go to Greensboro dentist it's a complete rip-off
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Reason of review:
Poor customer service
Anonymous
map-marker Kissimmee, Florida

Unproffesional to patients

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I had a scheduled appointment at 1379 E Vine st. Kissimmee Fl.

34744 on 10/12/16 at 10 am . Upon checking in the clerk ask me if today is the 5th . I told her no it's the 12th . She checked in the computer and told us to have a seat .

AT 11 am I checked with her about my appointment time , she said it would be shortly . At 1130 am I again checked with the clerk . This time she had another staff member to bring the doctor who told me it would be a few seconds . The problem is ,

I am on blood thinners and a diabetic , I was fasting from midnight and my blood sugar was running low .

The procedure scheduled was to have four teeth extracted under conscious sedation .

Patients came in after me and was taken care of , during this time no one even advise me or made any effort to inform me on the procedure . I felt I was discriminated and was treated very discourteously , I subsequently cancelled my appointment and would never go to Greenberg Dental offices ever again nor would I refer anyone to go there .

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Cons:
  • Unorganization
  • No attempt to fix their mistake
  • No atempt to problem solve
Reason of review:
procedure had to be cancelled on scheduled appointment due to very long waiting .
1 comment
Guest

GREENBERG DENTAL OFFICES OPERATES LIKE A THIRD WORLD FISH MARKET . STAFF AT THE DESK HAVE NO COURTESY TO INFORM PATIENT ON THEIR LONG WAITING PERIOD .

IDIRECT DISCRIMINATION CAN BE OBSERVED .

FRIENDS OR FAMILY MEMBERS ARE GIVEN PRIORITY OVER PATIENTS WITH SCHEDULED APPOINTMENTS BECAUSE THEY USE A LANGUAGE BARRIER TO COMMUNICATE .

Anonymous
map-marker Brownsville, Florida

Greenberg Dental And Orthodontics Customer Care Review

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Terrible...Unproffesional, 20 mins waiting on the phone, then they said I have no appt. After other 15. Mins they " found" my appt. CEO Andy Greensburg MD. Should be ashamed of the "service" they provide.
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Reason of review:
Poor customer service
Anonymous
map-marker Orlando, Florida

Highway robbery

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went for dental cleaning which is covered by my insurance and they are asking me for $250 I called my insurance company they said they cover the dental cleaning but they don't know where the $250 came from and why the Greenberg asking for such money. The front desk agents were very rude and they told me to contact their billing office to resolve this and I have called and left them many voice massages but they never called me back. I am taking Greenberg Dental to the court and I advise other people to watch their bills and do not pay for services that they did not get.
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Reason of review:
Problems with payment
Wendy L Wzv

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Verified Reviewer
| map-marker Bronx, New York

Greenberg Dental And Orthodontics Dental Cleaning Review from Bronx, New York

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Updated by user Aug 02, 2016

from st. Petersburg Florida .

Still waiting to hear back from insurance company reporting to customer service.

Filing a grievance for Greenberg Dental through Humana also changing to a different dental office. After almost 8 weeks still no refund I was promised at...

Original review Aug 02, 2016
Run from Greenberg Dental in South St Pete.! Abuse of dental insurance for over $200 which was supposed to be free cleaning 3x ways with Humana Insurance standard cleaning, standard x-rays.

Then promised a partial refund on my credit card , then promised credit to my account , then told I was getting a check in the mail 7 weeks later, never happened. Reported them for mistreating me in the office and was called by customer service and told I could not go back and use them as my dentist now their billing and office Insurance mistakes were all placed on me. Told me they could not make me happy I needed to go elsewhere Ann Greenberg Dental could no longer be my dentist.

I explained dentist and hygienist were wonderful office staff were horrible & dishonest customer service and billing a complete disgrace a disservice to the dental profession. Humana insurance tried to talk to them and they conversations were recorded .They still have my money even though I'm not allowed to go back to Greenberg Dental.
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Cons:
  • Billing
  • No attempt to fix their mistake
  • High pressure sales atmosphere
Reason of review:
Pricing issue
Anonymous
map-marker Sanford, Florida

Greenberg Dental And Orthodontics Dental Cleaning Review

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My 5 year old to the location in Sanford Fl. They wouldnt allow me in the back with her a regular cleaning. This was in feb 2016. They said the will get a predetermination and it is now Nov 2016 and they said to call in a month. Please stay a way.
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Reason of review:
Poor customer service
Anonymous
map-marker Port Orange, Florida

Greenberg Dental And Orthodontics - Customer Care Review from Port Orange, Florida

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This dental place is the worst I don't recommend this company to anyone no even my enemies. The secretaries are very rude and unprofessional they think that we are getting services for free.

The dentist go from one patient to another without washing hands. And the dentist assistants think they are the dentist.

I just try a new location In Kissimmee by BVL and that secretary

is so nasty and unprofessional just like the ones in Vine St, this is not even funny anymore. I am calling my insurance So they can send me information on other dentist because I will not try these people anymore .

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Reason of review:
Poor customer service
Anonymous
map-marker Yonkers, New York

Greenberg Dental And Orthodontics - Dental Service Review from Yonkers, New York

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Got my refund for services I did not ask for or require after 9 weeks of calling both the dental office and customer service. They also dissolved my office bill for well over $200 which never should have been charged to me anyway.my routine yearly X-rays and cleaning should never have been charged as is free with my insurance.was told by phone call never to come back to their dentist office to find a new dentist reported them for abuse to Humana mistreatment too patient.this is the world we live in now that you cannot complain about being mistreated or overcharge for services to your insurance company doctors and offices will drop you as a patient.I now have the task of trying to find a new dentist office in a small area of town where no one takes this insurance still do not have a dentist.I believe Greenberg Dental knew they were the primary carrier for this area for dental through Medicare and did this on purpose as retaliation.Greenberg was about 2 miles from my home spiteful company avoid at all costs.Humana Insurance still trying to find me a dentist that will take my insurance that is close to my house everything is 30 minutes away I have a disability and cannot drive Greenberg Dental knew this.taking advantage of people with disabilities is never a good thing they should be reported to the Disabilities Act
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Reason of review:
Problems with payment
Emilyrose Qxs
map-marker Falcon, Missouri

Greenburg Dental at Clermont

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I have suspected this office treats the Medicaid people differently. My child has Sunshine health and each time she had been there it was 3 hours. Today Her appt. was 9:15. Took her in at 9:30, thought wow this is great we will get out of here under 3 hrs. 10 oclock he came in and gave a shot. 11:33 still no dentist and I had complained and asked what was taking so long. I was told he had to give the shot time and would be in right away. Some time between 12 03 and 12 40 she was given another shot and he did a few fillings and she was out at 1236. I will never bring her there again I am calling the insurance company and complain. Love to get a lawyer on this if I can hear from other Medicaid patients. Why each time we were always the last to leave. Unbelievable.
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Reason of review:
Poor managment of time and poor dental practoce
Anonymous
map-marker Miami, Florida

HORRIBLE REFUSED TO SEE MY SPECIAL NEEDS CHILD

OFFICE LACKED PROFESSIONALISM...THEY NEVER VERIFIED INSURANCE TILL THE DAY OF APPOINTMENT SO I COULD NOT BE SEEN DUE TO MY INSURANCE OFFICE BEING CLOSED KNOWING I BOOKED THIS APPOINTMENT 2 MONTHS IN ADVANCED AND HAD A CHIPPED TOOTH THATS INFECTED NOW FOR WAITING SO LONG AND ON TOP OF THAT THEY REFUSED TO SEE MY DAUGHTER WHO HAS AUTISM FOR BEING SCARED OF DENTIST AND CANCELLED OUR APPOINTMENT. MY DAUGHTER IS TERRIFIED OF DOCTORS AND DENTIST AND THEY HAD THE NERVE TO TELL ME DOCTOR IS REFUSING TO SEE THEM IN THE FUTURE WHEN THE DOCTOR NEVER GO TO MEET MY DAUGHTER. INCREDIBLE!!!!! YOU GO TO DENTIST FOR CONFORT NOT DISCOMFORT WILL NEVER STEP FOOT INTO ANY OF THERE BRANCHES AGAIN ALL OF THEM ARE TERRIBLE.
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Reason of review:
REFUSED TO SEE MY AUTISTIC CHILD
Anonymous
map-marker Auburndale, Florida

Greenberg Dental And Orthodontics - Customer Care Review from Auburndale, Florida

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I just get in the front office at Kissimmee and before sign in I have issues with one of the girls , she had a extremely rude actitud that I couldn't believe. It's my first time with my kids and its the last . I call my insurance and first I will put a complaint about this office and also will immediately change to another dentist office. I wont put my kids on dentist were the front office is the face of the dentist and are sooo rude and unprofessional.
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Reason of review:
Poor customer service
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