Anonymous
map-marker Orlando, Florida

Greenberg Dental And Orthodontics Appointment Review

Had 7 am appointment before work. I am waiting and waiting. The doctor was NOT even at work yet. Then acts slightly rude that I had a problem with that.
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Reason of review:
Poor customer service
Dietra Nub
map-marker Orlando, Florida

This place ruined my daughters teeth

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My kids have been going to the office off of east colonial in orlando every 6 months for their cleanings and exams.Well one of my daughters complained last night of pain.Another daughter had an appt today and they said to bring in my other daughter.They checked her and said she needs a root canal on one tooth and the other tooth needs to be pulled out by an oral surgeon b/c the cavity is to the bone.WTH????She was there less then 3 weeks ago for her cleaning and exam.If this happened then why the heck didnt they catch anything then??Im beyond angry! She is 14 and losing a perm tooth b/c I trusted these jerks.I called back today to ask them to call in a script for antibiotic(thought they had given her one) and she said oh he is busy but we will call you back.After 2 hours I had to call them back and was told the office was already closed.I called at 4 15 pm. I am so angry and so sad and they need to be shut down.They dont even care what they do to kids! I would love to sue them on principal!
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Loss:
$2500
Cons:
  • Hate
Reason of review:
they ruined my daughters teeth

Preferred solution: Close them down

Anonymous
map-marker Brandon, Florida

Positive Experience Review

First visit for my two littles. Ages 12 and 9. Wait time - less than 10 minutes. Dental assistant - Marissa, very nice, and courteous. Dentist - Dr. Phu Van, excellent. Great with the kids. Informative. Office was clean. Glad I selected this location.
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Reason of review:
Good customer service
Anonymous
map-marker Tampa, Florida

Terrible dental office

Deserves ZERO stars, most unorganized, unprofessional, dental office I've ever been to. The front office staff doesn't have a clue about what they are doing, very rude to their customers. On 3 different SCHEDULED cleaning appointments, we have gotten to our appointment on time, they take your xrays, then say that they are behind schedule, other people are there first, that they need to reschedule to see the hygienist, cause there is no time to do our cleaning!!! Isn't that the whole point in making an appointment for a cleaning- to see the cleaning hygienist?! They said they didn't know if we'd need to see the hygienist. It's a routine 6 month cleaning appointment, the most routine appointment for a dental office- it's not that hard to schedule correctly. Even scheduling the appointment was a fiasco, said only allowed 1 cleaning per year! After they sent in a reminder to schedule cleaning! Will never go there again, and I would not recommend it to anyone!!! They were even arguing with another customer, since they messed her appointment on same day. Were very rude to her as well.
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Reason of review:
Poor customer service
Resolved
Xanthe Hqy

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Verified Reviewer
| map-marker Jacksonville, Florida

Resolved: Greenberg Dental And Orthodontics - Denture Repair Review from Jacksonville, Florida

Updated by user Mar 11, 2015

I went back to this office one more time as I believe in giving second chances and the staff seemed sincerely concerned that I was so upset. I was treated with the utmost respect and provided excellent service. I have had a deep cleaning and am going back today for...

Updated by user Feb 09, 2015

Went back in after calling my insurance company and the staff called them directly and got coverage info that will get me a new partial for a reasonable cost and I will go back after funds become available in the next week. The staff understood my frustration and did a...

Original review Feb 09, 2015
Absolutely the wrist office for follow up appointments and repair of a partial denture ever! I paid $600 for a new partial in summer of 2014 and a front tooth broke off in February of 2015.

I went back to get a repair and am told I would have to wait for the weeks to get the new ones back after they send my broken one out for an impression.

I would have to walk around with a huge gap in my mouth on their schedule. I will never go back again.
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Reason of review:
Bad quality
1 comment
Guest

I noticed you said you paid $600 for your partial dentures. That is actually really cheap from what I have heard.

My grandma is in need of some dentures.

Where did you get yours at? http://www.frontenacdentures.com

Anonymous
map-marker Saint Petersburg, Florida

Greenberg Dental And Orthodontics - Staff Review from Saint Petersburg, Florida

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9st roosevelt office. Kept waiting over a hour. Had to ask why. Was answered with attidude. Left because of other appt. When I called to was because they said I had attidude, was refered to another office. 34st and 29 ave so. Now at this office I was treated promptly, with respect and a smile. I will never go back to 9st and Roosevelt, and would never send anybody there. The receptionist there needs a class in
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Reason of review:
Poor customer service
Anonymous

Money Machine

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I went to Greenburg dental to get a free cleaning thru my insurance. This 'free cleaning' cost me over $200. They did a panoramic xray of my entire mouth. The did *** wing xrays of my entire mouth. A dentist did a cursory review of my mouth. Each of these things were 'required' before a cleaning could be done. When I objected to the second set of xrays, I was told these had to be done or I could not get the free cleaning. In short, this is a practice designed to extract the maximum amount of money from the patient and and dental care is a sideline.
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Reason of review:
Problems with payment
3 comments
Guest

I agree that they are simply a farm trying to rack up charges.

Guest

In the state of Florida, it's the law to have an exam and x-rays before any kind of treatment is done on a patient.

Guest

Oh, you're right. "Required".....tell me that before you make the appointment or at least before you put me in the chair.

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Anonymous
map-marker Kissimmee, Florida

Greenberg Dental And Orthodontics - Dental Service Review from Kissimmee, Florida

That office in poinciana is no good.my children go there. I have never satisfied with their services and they are rude.
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Reason of review:
Poor customer service
1 comment
Guest

I just called to make a new patient appointment the person I spoke to was not very friendly.They have a recording that says they are opened after 5 and on Saturdays for convenience this was the 4th call I have made to schedule an appointment I always get the answering service and when I finally did get someone they don't have any openings for new patients until October this doesn't seem very convenient to me I'm changing insurance so I can go back to my old dentist I pay more but much better service.

Anonymous
map-marker Orlando, Florida

Greenberg Dental And Orthodontics - Dental Service Review from Orlando, Florida

This is the worst customer service ever in my 39 years of life. I am beyond pissed.

I wouldn't recommend this place to anyone. I took my son to see Dr. Harrell. Visit went fine, but at the end they give me this price for services needed.

They say my insurance doesn't cover any of it, and cost needs to be paid upfront...$1300. I contacted my insurance and my referring dental office and asked if that sounded right. Neither of them understood why the cost. My insurance says they didn't even try submitting any info.

I have been trying to get someone to call me back for over a month. Their answering service answer all the time, but why have an answering service if your not going to attempt to call me back. I even complained to the answering service, told them I was not happy. One person answered, Lysis or something like that, not with Dr.

Harrell's team. She even said their appeared to be something wrong with the file. My son had 2 accounts, price I was being charged was without my insurance, even though my info was taken at appt. That Dr.

Harrell's people are only ones that can help me. Well like I said NO ONE has called me back as of yet, and I've left a message @5 times.

Worst experience ever. I hope they see this.

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Reason of review:
Problems with payment
Anonymous
map-marker Sparks, Texas

Greenberg Dental And Orthodontics Dental Service Review

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This place is very unprofessional and was a huge waste of money. You pay top of the line price for low quality work. Horrible service and incompetent dentists.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Jacksonville, Florida

New patient - two out of three appointments messed up

I was a new patient at the office on Normandy. My first appointment went fairly well. I was told I needed deep scaling and cleaning. I made the appointment to get that done. Upon returning for my second appointment, the front desk sent me back and I got my teeth cleaned...and I was done! When I went back to the front desk I said I thought the appointment was for a deep scaling and cleaning. They looked again and had made a mistake; I should have had the deep scaling and cleaning. I took it in stride and set up another appointment to have that done. An appointment was made to have that done; I went to the next appointment and received the correct treatment. I had to make another appointment to have the other side of my mouth done. I made the appointment. When the day approached for my appointment, I was told they did not have me scheduled for an appointment. I have not been back, nor will I ever be.
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Reason of review:
Poor customer service
Anonymous
map-marker Saint Cloud, Florida

Oral Surgery Review

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My daughter was supposed to go in for an oral surgery, on the day of her procedure I called the office to make sure that the insurance approved everything. Then come to find out the office never submitted the paperwork. Then when i was talking to the manager Anna(Kissimmee Office)about the situation she hung up on me. Horrible place to give business!
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Reason of review:
Poor customer service
Anonymous
map-marker Orlando, Florida

Greenberg Dental And Orthodontics - Customer Care Review from Orlando, Florida

I have being I the dental field for many years I work in a dental office my self, the only reason why i went there was because it's the only place where they take my daughter's insurance .. I had the worst experience ever!.

Staff is not friendly they have no value for their patients and their customer service skills is not appropriate .

I don't recomend Greenberg dental in curry ford and Conway for any future or continues dental care ... Sorry but you guys suck !.

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Reason of review:
Poor customer service
1 comment
Dietra Nub

The one on east colonial is horrible. My kids went every 6 months for exams and cleanings.One daughter had pain so called and took her in yesterday.Was told she needs root canal and one cavity is so bad its in her bone and she needs it surgically removed.She is losing a perm tooth at 14.And she was just there 3 weeks ago for her exam and cleaning!

How the *** did they not see this then??Im so upset and want that place to answer this! I wish they would be shut down!

Anonymous
map-marker Orange Park, Florida

Billing Tactics

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The Business office who handles then Jacksonville-Orange Park area sent me a letter stating that I was late on my payments. When I called to ask for an explanation I had to leave several messages for someone to call back.

After a week of calling I was finally transferred to a representative who escalated the call to the manager, Dawn. The manager said that the letter is sent to all customers that are not on automatic payments.

In other words the only way to be current with payments is to have the money removed from the bank directly every month. Apparently there is no communication between whoever handles payments and the office that manages the accounts for this area.

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Cons:
  • Customer service availability
Reason of review:
Poor customer service

Preferred solution: Better customer service very hard to reach.

1 comment
Guest

That's the dumbest set up I've ever heard of. I'd don't do direct payments from my checking account because I got shafted on that in the past when I reluctantly agreed to do that via another company.

Seems like they didn't notice I was paid up and the draft kept going to pay them. Turns out it was my fault for not changing the end date with the bank but I had a terrible time getting my money back from the company. They said I had a "credit" but I was so disappointed with the service of the moving company I KNEW I didn't need a credit.

But I got a bill from Greenberg also.

I'm like you....calling and calling and calling. If she'd have told me what you were told, it'd been a cold day in Miami before I made another payment. But I got lucky. She couldn't find a balance on my account (as I've never paid anything at their offices for any services....only have cleanings) so I didn't have to pay.

Sure wish they would have folded up shop and got out of town because I hadn't paid my $40 they THOUGHT I owed. No such luck.

Darn it all. :-)

Quavion Izi

Staff: Dental Hygenist, Receptionist, Billing and Bookkeeper

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These people have no people skills. Dental Hygenist don't want to work but wants to get Paid. Compained about the Chair they had me in. I didnt realize I had an out dated Insurance Card. So my account number was not right. When they called my insurance company tried to match the number with my member number. They couldnt find me that number didnt match me and they found someone in their computer close to my age and name. So They gave Greenberg a new member number they thought was me. So Greenberg thought they had it corrected. This was my first apt. so I had to fill out new patient paperwork also. My Birthdate was on that paper along with SS#. I called my insurance to get a new card to make sure I would have it correct. I made sure they had my BD and name correct on the card and my file. When I went to the second apt. I talked to the receptionist to make sure she had the correct info. She asured me that they did. I asked about my BD. Again she assured me everything was correct. Before seeing the surgeon I had to Pay $116. I was told my insurance hadn't paid yet. It had been 9 days since my first apt. so I said okay because I figured I had to pay at least 20%. Before I could leave the office I was made to pay additional $757. I asked why so much, they assured me that this was my portion that the insurance wouldn't pay. I received my new card with my name corrected on it. Insurance had l instead of L the first time. Insurance told me it was a small L instead of capital L. I insisted it be change to capital because I didn't want any confussion. Little did I know there was a confussion with my name already and my birthdate. They had my nickname and a different middle initial for my name in my file. They also had me 8 months older thank you. Not. My insurance company paid out on a different client in my behalf because of all the confusion. On my 3rd visit I had I tried to give Greenberg's Receptions my new card so she can make sure they have the right insurance company. She refused. She kept saying they have the correct info dont need the new card. Before I could leave I was informed of a final additional payment of $632. So I paid that too. and then the billing said "oh I forgot to add this $41. payment. So I had to pay that too. Toal payment so far was $1546. 3 month later i get a bill for an additional $601.60 =$2147.60. The total bill was $2275.60. Just found out my Insurance had paid $128.00 under the other Clients account instead of mine. Greenberg Dental owes me and my Insurance on their mess up. My insurance messed up by not giving me a new card the year prior. When I asked Greenberg for my file . I wanted all my info copied and given to me. I didnt receive all my info. I did how ever receive someones elses info. HPPA Law was violated. I called my insurance and been in constant contact with them. Guess what folks my Insurance admitted to me that they also commited HPPA Violations. They gave Greenberg Dental the wrong clients info not mine. My Insurance paid on the wrong client. This other client didnt see Greenberg Dental. Greenberg Dental changed my info due to receiving wrong info from my Insurance. What a mess and I have to now try to get Greenberg to listen to me. Pay me back my over payment and give me all my info and close out my account. I am seeking lawyer, BBB, and Federal HPPA Law Violations on both.
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Loss:
$692
Reason of review:
Over Payment and My Info is missing. FIND MY INFO

Preferred solution: Full refund

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