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1.8

My son has been going to this office for several months now getting two fillings and a crown. I paid for all services in advance.

When I went to finish the crown Dr. Smiley advised since there was bleeding it would be better to do the last filling on that visit but to keep the May 19, 2016 appt and he would do the crown then. So today I have my son out of school to go finish the crown and they call me 2 hours before the appt. to say not to come I because My son was scheduled for a Illini and he didn't have time for the crown.

This after gotten two text confirming the appt. I spoke to the office manager Nicole who very unapologetically said that there was nothing she could do, she would t let me talk to Dr. smiley, she wouldn't have him call me back and when I tried to schedule another appt. she offered one for next week during school hours.

I have no intentions of taking my son out of school again for an error on the staff's fault. But they already have my money so Nicole was very condescending and told me I could call and file a complaint, I could write a review, I could do whatever I feel I needed to do but since my son's appt was the end of the day it would make the doctor go past his end of day. Then when I repeated to Nicole what she had said so I could ensure she understood how unprofessional she was being she denied what she had absolutely told me. But at that point there were pauses in the conversation like she was allowing someone to listen in.

When I would ask ARE YOU THERE?? she so obviously took the phone back.

So at the point I reminded her she would t even let me talk to the doctor she refuted that.

I definitely will be switching dentist!!!

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Greenberg Dental And Orthodontics Cons: Customer service is the worst, Unprofessionalism, Over booking appointments is standard practice.

Location: Jacksonville, Florida

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