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Greenberg Dental And Orthodontics

Greenberg Dental And Orthodontics

www.greenbergdental.com
What is your customer experience with Greenberg Dental And Orthodontics?

Greenberg Dental And Orthodontics Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Greenberg Dental And Orthodontics has a 1.4 star rating from 96 reviews; consumers are mostly dissatisfied. Rating distribution shows 93% unfavorable and 3% positive. Common issues cite poor customer service, billing and refund problems, denied insurance claims, and high price level.

Key Takeaways for Future Customers

  • Read Greenberg Dental And Orthodontics reviews before booking and verify insurance coverage first.
  • Expect difficulty reaching staff by phone and delays in scheduling or follow up.
  • Confirm billing, cancellations, and refund policies in writing to avoid disputes.

Negative Feedback / Risk Areas

  • Recurring complaints about customer service not returning calls and poor communication.
  • Billing disputes, denied claims, unpaid refunds, and insistence on extra charges.
  • Frequent appointment cancellations, long delays, and inconsistent treatment plans.

Positive Feedback

Some reviewers note clean offices, convenient locations, and satisfactory dental care from certain dentists.

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Media from reviews

Greenberg Dental And Orthodontics - Total incompetence of staff leading to enormous...
Greenberg Dental And Orthodontics - Pricing on discount program and appointmentGreenberg Dental And Orthodontics - Pricing on discount program and appointment - Image 2Greenberg Dental And Orthodontics - TeethGreenberg Dental And Orthodontics - Teeth - Image 2Greenberg Dental And Orthodontics - Post and CrownGreenberg Dental And Orthodontics - Awful customer services and very unprofessional staff
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Anonymous
map-marker Bunnell, Florida

Total incompetence of staff leading to enormous delays in treatment.

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AI Highlights
  • Four upper teeth were extracted; I need dentures.
  • Insurance denied remaining extractions; approvals and scheduling delays.
Greenberg Dental And Orthodontics - Total incompetence of staff leading to enormous...

I first went to the Palm Coast office on August 4, 2025 to get my upper teeth (which were in poor condition) extracted. I need an upper denture.

I was seen briefly and referred to the South Daytona office because that was where the dental surgeon worked. The earliest appointment I could get was September 3rd partly because the scheduler was on vacation and no one answered the phone or called back. The checked it out and said to come back 0n September 23rd for the extraction. The surgeon extracted only 4 teeth.

I pointed out that my insurance policy said they paid for as many extractions as necessary as long as it was for dentures. I was rescheduled for October 29th only to return to get the story that the procedure was denied by my insurance. I called my insurance and they told me they denied the procedure because it had already been done. The four teeth from September.

I rescheduled for November 12th. and had the same story about the denial. I explained to the scheduler that they had to submit an approval for the remaining teeth and was on the phone between the insurance company and the scheduler (Maria), for over an hour trying to make her understand. I was rescheduled for December 3rd.

The extractions were done. I was told to heal at least a month before returning to Palm Coast to have my dentures made. I got an appointment for January 14th.

On January 14th I was told the old approval for the dentures had expired and I needed a new one. They said they sent it out.

I waited two weeks, then three and they admitted they sent these out by US Postal Service, so no one knows when it will get there. They said they do not have a fax or email. I waited another week and they insurance company said they did not get it so I got the dentist to give me a copy of the request and I sent it out to the ins. co.

by email. They got it the same day. I made an appointment for March 20th and on that date the mold were made. I was told by the dentist and his assistant that they would mail them to the lab and they should be back with a trial denture in about 2 weeks.

Three weeks later I called the dentist and was told it takes about four weeks to get them. After another week it was April 20th and i called again. Not in. They would call the lab and check on it.

Today they called me (April 22) and said there was a problem with the lower mold and they had a cancellation today and could see me.

I asked it it would be another for weeks and and just got a "see you later." We shall see. After all, it has only been eight months and two weeks since this started.

User's recommendation: If Greenberg dental is the only dentist your insurance covers, get a new insurance company.

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1 comment
Guest

Right, because you're the only person in Florida that needs to get their teeth yanked and then dentures. IF this service isn't working for you, why didn't you simply go somewhere else?

Is there a reason that you're sticking with a service tis soooooo terrible?

Finally, why in the world did you pad your complaint with a photo. No one cares...

Anonymous
map-marker Tampa, Florida

Scammers

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AI Highlights
  • Husband was told to remove tooth for an implant.
  • Second opinion said removal wasn't needed.
  • Crown quotes were 0, 150, 1050, and paperwork taken.

Horrible place! Do not go there!

1st my husbands experience was he went in there and was told he had no choice but to remove a tooth that was bothering him. So he was concerned about this and got a second opinion elsewhere and indeed he did not need to remove his tooth! Even though they kept telling him he had no choice, but to remove his tooth and pay for a full implant. He did not have insurance and they just wanted to get as much as they could out of him.

He paid over $300 for them to tell him he had to remove a tooth which was not even the case. Then I went in there with a quote of zero dollars from my insurance for a crown & a quote from them for $150 for this same crown. So after showing them my letter from my insurance company was told my new quote is $1050. Their reasoning was that my quote was far beyond expiration, which was only 33 days (3 days over their 30 day limit).

Plus they took away my original sheet saying the cost on my end was $150. So when I asked for it back, it was nowhere to be found! This makes you wonder because I called the insurance company right after & even verified about whether or not they cover a crown and they do indeed do so as they double checked it with billing codes! This makes you wonder if these people pocket the money after the insurance company reimburses them for it because they take all this money from their clients.

Do not trust them. Theyre very shady and they lie and they dont return your paperwork if you hand it to them. The reasoning for taking away my paperwork was to correct a tooth number that was apparently listed incorrectly on it however, when they returned with the new estimate, it was still the same tooth number and when confronted about that they denied ever saying that that was the case.

When actually it was the case cause it was told to me Im only taking the *** away to change the tooth number on it, but they brought back a whole other sheet with the same tooth number and $900 more on my end. So they lie to you straight up do not trust them if you want to go to Dentist go anywhere but this place.

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Jaia Hpt

Zero customer service. No one ever answers the phone or call back

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Answer the phone and return calls . Its easier to visit the office to have questions answered. When you finally speak to someone things go smoothly

User's recommendation: Just go to offices because customer service or office never returns calls easier to visit office

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Emarie Ioo

Charged for crowns didn't get because t eeth are bad & need pulled

AI Highlights
  • Charges should be corrected after pain during crown fitting.
  • Teeth were filled and hurt; exam showed some teeth needed extraction.

Need to correct charges because told them teeth hurt when they tried to fit crowns. The teeth were filled & hurt they finall checked & found out teeth needed pulled.

Know they try save but should known taking xray weren't. Good.

User's recommendation: Make sure u need something before talking u into doing something u don't n see efto

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John S Gsv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I HAVE A LOOSE TOOTH AND IT HURTS, THE DENTIST SAID SHE DON'T PULL TEETH COME BACK IN 2 WEEKS AND SOMEONE WILL COME IN AND PULL IT!

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I told the girl on the phone my problem and said come in and see the dentist will help me. What is going on?

Cons:
  • Be truthful

User's recommendation: Worst dentist I have ever went to.

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Resolved
jessica Sfj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Unprofessional employees

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AI Highlights
  • Alleges inappropriate staff behavior.
  • Claims a staff member named Aimee Tice sent naked pictures to her husband.
  • Advises others not to visit.
Updated by user Jun 30, 2024

Company fixed the issue and I have been provided with apology. Yes thank you

Original review Jun 15, 2024

Inappropriate staff. I was patient there the old lady that works there in braces Aimee tice.

Decided to send naked pictures of herself to my husband.

Do not go here she will try to take any man she is desperate. I have proof as well.

Preferred solution: Apology

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Tula Kzr

You don't answer the phone or return calls

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Nothing because they don't answer the phone {{Redacted}}

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Yolanda Rvs

Bad customer service

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AI Highlights
  • Orthodontic team has poor communication and explains nothing.
  • Emails and calls go unanswered for weeks; we won’t be back with our kids.

Never had an issue with the dental side but the orthodontic team is the WORST. No one explains anything to you about any of the process.

You can send emails leave voicemails and no one ever gets back to you. When you do speak to someone you have to explain yourself over and over just to hear you will get a call back AND NO ONE EVER CALLS. Going on 3 weeks now Ive been trying to get some help AND NO ONE COULD HELP. I just keep going in circles and because of the *** service my kids will not be going back.

It sucks that I have to basically restart with a new orthodontist when this place could do better.

Im a medical assistant I know how busy things can get and Im not one to post reviews but to not even get back to your patients or explain anything is ridiculous. Im done with this place.

User's recommendation: I DO NOT RECOMMEND

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Anonymous
map-marker Kissimmee, Florida

I have a 100% dental coverage and they always trying to make me pay if your in network are are supposed to take what they pay!

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So I am waiting for a call back and nothing yet I tried calling the office and no one is answering the phone. This is horrible dentist

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Wayne R Lku

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Temple Terrace, Florida

They are useless. Went for a filling and they said it needed to be extracted. My insurance pays 100% of it yet they wanted to charge me 350 dollars for some medicine they use. I told that. And walked

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AI Highlights
  • They upcharge and claimed extraction was needed despite insurance covering fillings.
  • They charged $350 for a medication claimed as policy-required.

They upcharge. My insurance pays 100% for fillings and extractions.

They would not fill tooth and said extraction was needed.

They then said it would be 350 dollars for some med they use because it is their policy to use it. It was not needed they use this to upcharge their patients stay away they are crooksstay away

Cons:
  • Very deceptive

User's recommendation: Stay Away

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Resolved
Lynn D Irl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Unresolved Conflict

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AI Highlights
  • Clearwater office: front teeth plate cracked after under a year, promised redo.
  • Month passed, no progress; refunds and dentist plans changed.
Updated by user Oct 14, 2023

Company fixed the issue and I have been provided with apology. I can't say for sure but I threatened them with your website, the BBB and possibly the local news.

Updated by user Sep 14, 2023

I could not find the location in the addresses. This is the Gulf to Bay, Clearwater, Fl office.

We are at an impasse with them.

We have contacted the Dental Association and are waiting to hear from them. We also looked them up on the BBB site and find they have an F rating.

Original review Sep 14, 2023
Greenberg has many locations. I am writing about the Clearwater office.

My husband had a front teeth plate made. It cracked after less than a year. He was told by the office that they would redo it and impressions were taken. He was told his appliance would be ready in two weeks.

He waited a month and heard nothing. When he checked he found that they had not made the appliance and never intended to. He was then told that they would send him to another Dentist to "Start Fresh" and they would call that day with the name of the Dentist. The call never came.

He checked with them again and now the story was that they decided to give him a refund and a check would be mailed the next day. We waited a week and no check. Then the story changed again and he as told the check would come from corporate to their office and he could pick it up there. Today the new dentist (They change dentists like I change my underwear) called and my husband was told that he would have to return the appliance in order to get his refund.

That would mean he would have to put out another thousand dollars with a new dentist or go without teeth for at least a couple of months since it takes time to get an appointment with a new dentist. He does not want to put money out because at this point we do not trust them not to make up an excuse to withhold his refund.

They have lied over and over since this all started. They are the biggest sleezeball operation we have ever encountered.
Loss:
$1020
Pros:
  • Do well with routine procedures like fillings
Cons:
  • Are very dishonest and lie to patients with no conscience

Preferred solution: Full refund

User's recommendation: Stay away from Greenberg Dental

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Julia G Ugp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oviedo, Florida

Bad service

AI Highlights
  • We are paying out of pocket.
  • Daughter's teeth still look bad.
  • Staff is rude.
  • The assistant uses nails on her gums, causing pain at every visit.

We are paying out of pocket, and my daughters teeth is still looking bed, the staff is very rude and the guy assistant that replaces my daughter wire and rubber bands always sighs his nails in her gums she cries in pain every time she has to go back.

Loss:
$3000
Cons:
  • Bad bad bad

Preferred solution: My daughter got braces there but her teeth are not straight at al

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Anonymous
map-marker New York, New York

Horrible

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AI Highlights
  • Appointment booked; receptionist said insurance accepted.
  • Full panoramic X-rays were required with a charge.
  • Cannot reach 1-800; voicemail and a 24-hour callback.

Stopped in and made an appointment. Receptionist assured me that they take my insurance.

When I arrived for my appointment at the DeLand Florida Ofc I was taken back to have what I thought would be bite wings X-ray. They tech told me the dentist wanted full panoramic X-rays. I stated that this was not what I wanted! Unless this was a no charge.

She said there will be a charge. I immediately left! This dental association is a rip off. Do not go.

When trying to reach their 1-800 number no one would answer. Must leave a msg and they would get back within 24 hours.

Horrible! Stay away.

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Alfreida Qxu
map-marker Jacksonville, Florida

Horrible Treatment and Communication

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AI Highlights
  • Staff in San Jose were rude and unresponsive.
  • Treatment plan is not accurate.
  • I have anxiety and manic episodes; support animal wasn't approved.

The staff at San Jose has been very rude and never answer calls. The treatment plan is never accurate.

I have documented anxiety and manic episodes. I have a support animal and the doctor didnt approve them to be here.

The main doctor was dr.lee and he has left the practice. I dont appreciate the treatment.

Loss:
$200
Cons:
  • Rude associates
  • Horrible service

Preferred solution: Full refund

User's recommendation: Aspen Dental

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Anonymous
map-marker Tampa, Florida

My three different appointments canceled Fri I was a few minutes late traffic canceled no reason enough time to do cavity s sat no call for cancel drove hour at leesburgoffice

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AI Highlights
  • There was a long wait for treatment and cancellations.
  • Cancellations caused travel and time off.
  • Ocala isn’t taking patients; we drove to Leesburg.

Treatment bad cancel three two month waiting for treatment no call one sat for cancelation Fri a little late cancel lots of traffic took time from job drove hour no one said one sat a month 3 cancelation s no respect for customer no one would be happy with thistreatment at all ocala isn't taking patients so we drove to leesburg office expecting better wife said no dental for her with this treatment

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Sebrina Dyz

Poor facilities and even poorer service.

AI Highlights
  • Arrived for a 9:15 appointment; was called back immediately.
  • Cleaning under 5 minutes with little polishing; office dirty with overflowing trash.

Arrived at 9:00 am for 9:15 cleaning appointment. Was immediately called back to chair for cleaning.

Person cleaning spent no more than 5 minutes cleaning my teeth, used pick very little, no polishing and no flossing of teeth. The office I was brought into was absolutely filthy with overflowing trash can and chair I was asked to sit in very dirty. When I checked out the credit card machine not working so I was told to pay with cash.

Then difficulty with computer connecting with printer for receipt. I spent more time at the check out counter than I did having my teeth cleaned.

User's recommendation: Go elsewhere.

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About

Summary

Greenberg Dental & Orthodontics, LLC specializes in dentistry. The company was founded in May 1996. It is headquartered in Altamonte Springs, Florida, United States of America. Greenberg Dental & Orthodontics provides the following services: teeth whitening, scaling & root planning, tooth colored fillings, dental implants, and dental sealants. The company also offers crowns, veneers, fixed bridges, braces, and dentures. Dental emergency services are provided. Greenberg Dental & Orthodontics specializes in orthodontics, cosmetic dentistry, pediatric dentistry, gum diseases, and wisdom teeth. There are several Greenberg Dental & Orthodontics locations in Central and North Florida and Tampa Bay. The company accepts most forms of insurance and offers a discount dental plan.

Greenberg Dental And Orthodontics reviews and complaints

Greenberg Dental And Orthodontics is ranked 77 out of 637 in Dentistry category

Area Served

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