John S Gsv

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Verified Reviewer

I HAVE A LOOSE TOOTH AND IT HURTS, THE DENTIST SAID SHE DON'T PULL TEETH COME BACK IN 2 WEEKS AND SOMEONE WILL COME IN AND PULL IT!

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I told the girl on the phone my problem and said come in and see the dentist will help me. What is going on?

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Cons:
  • Be truthful

User's recommendation: Worst dentist I have ever went to.

Resolved
jessica Sfj

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Verified Reviewer

Resolved: Unprofessional employees

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Updated by user Jun 30, 2024

Company fixed the issue and I have been provided with apology. Yes thank you

Original review Jun 15, 2024

Inappropriate staff. I was patient there the old lady that works there in braces Aimee tice.

Decided to send naked pictures of herself to my husband.

Do not go here she will try to take any man she is desperate. I have proof as well.

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Preferred solution: Apology

Tula Kzr
map-marker Doylestown, Pennsylvania

You don't answer the phone or return calls

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Nothing because they don't answer the phone {{Redacted}}

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Anonymous
map-marker Kissimmee, Florida

I have a 100% dental coverage and they always trying to make me pay if your in network are are supposed to take what they pay!

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So I am waiting for a call back and nothing yet I tried calling the office and no one is answering the phone. This is horrible dentist

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Yolanda Rvs

Bad customer service

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Never had an issue with the dental side but the orthodontic team is the WORST. No one explains anything to you about any of the process.

You can send emails leave voicemails and no one ever gets back to you. When you do speak to someone you have to explain yourself over and over just to hear you will get a call back AND NO ONE EVER CALLS. Going on 3 weeks now Ive been trying to get some help AND NO ONE COULD HELP. I just keep going in circles and because of the *** service my kids will not be going back.

It sucks that I have to basically restart with a new orthodontist when this place could do better.

Im a medical assistant I know how busy things can get and Im not one to post reviews but to not even get back to your patients or explain anything is ridiculous. Im done with this place.

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User's recommendation: I DO NOT RECOMMEND

Wayne R Lku

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Verified Reviewer
| map-marker Temple Terrace, Florida

They are useless. Went for a filling and they said it needed to be extracted. My insurance pays 100% of it yet they wanted to charge me 350 dollars for some medicine they use. I told that. And walked

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They upcharge. My insurance pays 100% for fillings and extractions.

They would not fill tooth and said extraction was needed.

They then said it would be 350 dollars for some med they use because it is their policy to use it. It was not needed they use this to upcharge their patients stay away they are crooksstay away

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Cons:
  • Very deceptive

User's recommendation: Stay Away

Anonymous
map-marker New York, New York

Horrible

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Stopped in and made an appointment. Receptionist assured me that they take my insurance.

When I arrived for my appointment at the DeLand Florida Ofc I was taken back to have what I thought would be bite wings X-ray. They tech told me the dentist wanted full panoramic X-rays. I stated that this was not what I wanted! Unless this was a no charge.

She said there will be a charge. I immediately left! This dental association is a rip off. Do not go.

When trying to reach their 1-800 number no one would answer. Must leave a msg and they would get back within 24 hours.

Horrible! Stay away.

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Resolved
Lynn D Irl

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Verified Reviewer

Resolved: Unresolved Conflict

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Updated by user Oct 14, 2023

Company fixed the issue and I have been provided with apology. I can't say for sure but I threatened them with your website, the BBB and possibly the local news.

Updated by user Sep 14, 2023

I could not find the location in the addresses. This is the Gulf to Bay, Clearwater, Fl office.

We are at an impasse with them.

We have contacted the Dental Association and are waiting to hear from them. We also looked them up on the BBB site and find they have an F rating.

Original review Sep 14, 2023
Greenberg has many locations. I am writing about the Clearwater office.

My husband had a front teeth plate made. It cracked after less than a year. He was told by the office that they would redo it and impressions were taken. He was told his appliance would be ready in two weeks.

He waited a month and heard nothing. When he checked he found that they had not made the appliance and never intended to. He was then told that they would send him to another Dentist to "Start Fresh" and they would call that day with the name of the Dentist. The call never came.

He checked with them again and now the story was that they decided to give him a refund and a check would be mailed the next day. We waited a week and no check. Then the story changed again and he as told the check would come from corporate to their office and he could pick it up there. Today the new dentist (They change dentists like I change my underwear) called and my husband was told that he would have to return the appliance in order to get his refund.

That would mean he would have to put out another thousand dollars with a new dentist or go without teeth for at least a couple of months since it takes time to get an appointment with a new dentist. He does not want to put money out because at this point we do not trust them not to make up an excuse to withhold his refund.

They have lied over and over since this all started. They are the biggest sleezeball operation we have ever encountered.
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Loss:
$1020
Pros:
  • Do well with routine procedures like fillings
Cons:
  • Are very dishonest and lie to patients with no conscience

Preferred solution: Full refund

User's recommendation: Stay away from Greenberg Dental

Julia G Ugp

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Verified Reviewer
| map-marker Oviedo, Florida

Bad service

We are paying out of pocket, and my daughters teeth is still looking bed, the staff is very rude and the guy assistant that replaces my daughter wire and rubber bands always sighs his nails in her gums she cries in pain every time she has to go back.

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Loss:
$3000
Cons:
  • Bad bad bad

Preferred solution: My daughter got braces there but her teeth are not straight at al

Alfreida Qxu
map-marker Jacksonville, Florida

Horrible Treatment and Communication

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The staff at San Jose has been very rude and never answer calls. The treatment plan is never accurate.

I have documented anxiety and manic episodes. I have a support animal and the doctor didnt approve them to be here.

The main doctor was dr.lee and he has left the practice. I dont appreciate the treatment.

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Loss:
$200
Cons:
  • Horrible service
  • Rude associates

Preferred solution: Full refund

User's recommendation: Aspen Dental

Anonymous
map-marker Tampa, Florida

My three different appointments canceled Fri I was a few minutes late traffic canceled no reason enough time to do cavity s sat no call for cancel drove hour at leesburgoffice

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Treatment bad cancel three two month waiting for treatment no call one sat for cancelation Fri a little late cancel lots of traffic took time from job drove hour no one said one sat a month 3 cancelation s no respect for customer no one would be happy with thistreatment at all ocala isn't taking patients so we drove to leesburg office expecting better wife said no dental for her with this treatment

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Sebrina Dyz
map-marker Debary, Florida

Poor facilities and even poorer service.

Arrived at 9:00 am for 9:15 cleaning appointment. Was immediately called back to chair for cleaning.

Person cleaning spent no more than 5 minutes cleaning my teeth, used pick very little, no polishing and no flossing of teeth. The office I was brought into was absolutely filthy with overflowing trash can and chair I was asked to sit in very dirty. When I checked out the credit card machine not working so I was told to pay with cash.

Then difficulty with computer connecting with printer for receipt. I spent more time at the check out counter than I did having my teeth cleaned.

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User's recommendation: Go elsewhere.

Anonymous
map-marker Jacksonville, Florida

Terrible Service!!

Check in staff very unorganized. The dental assistant was unprofessional.

While Im in chair, she asks did u pay co pay and goes to check. I went to get fitted for top dentures, Long story short, they were poor quality, I had excellent insurance. The dentures were perfect for Mr.

Ed the horse!!! I will never use Greenburg Dental on Dunn Ave Again!!

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User's recommendation: Do your Research and Read Reviews!!

Mckensie Til
map-marker Ormond Beach, Florida

Dissatisfied customer

My daughter got braces from there and her retainer broke which was $150. Now there saying before they will schedule her for a new one, I need to pay a $500.00 replacement cost in advance or they wont schedule it an appointment I said I never heard of paying prior to coming.

They said because your no longer using us for your dental care the doctors request it. There quality of service is unsatisfactory as well.

The reason I found a new dentist is because after a routine cleaning, my child was in pain for a week after. When I expressed my concerns about this they said some people are more sensitive then others.

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User's recommendation: Tomoka dental or Elite Dental

Vicki C Fdk
map-marker Jacksonville, Florida

Upfront office not filing insurance

I was fully covered on treatment they were to submit to insurance before appt pre-approval they did not and billed me. Got unbilled by billing office. Up front office very tacky at 10095 beach Blvd office manager not professional.

No complaints about dentist.

Ridiculous lazy up front.kerp on them and recieptd

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Loss:
$150
Pros:
  • Like dentist
Cons:
  • Front office bad

Preferred solution: Apology

Jen W Wbh
map-marker Jacksonville, Florida

Need Care

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My children have needed care several times and the office in Arlington refuses to answer their phone. I have been in the office when the girls just allow it to ring off the hook while they're on their cell phones.

When you leave a message, they never return the call. It is the same with oral surgery.

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Loss:
$60
Pros:
  • Location
  • Office was clean
Cons:
  • Attitude from staff sucks
  • Front desk staff is lost half the time
  • Having to deal with customer service

Preferred solution: Price reduction

User's recommendation: DON'T COME HERE

About

Summary

Greenberg Dental & Orthodontics, LLC specializes in dentistry. The company was founded in May 1996. It is headquartered in Altamonte Springs, Florida, United States of America. Greenberg Dental & Orthodontics provides the following services: teeth whitening, scaling & root planning, tooth colored fillings, dental implants, and dental sealants. The company also offers crowns, veneers, fixed bridges, braces, and dentures. Dental emergency services are provided. Greenberg Dental & Orthodontics specializes in orthodontics, cosmetic dentistry, pediatric dentistry, gum diseases, and wisdom teeth. There are several Greenberg Dental & Orthodontics locations in Central and North Florida and Tampa Bay. The company accepts most forms of insurance and offers a discount dental plan.

Greenberg Dental And Orthodontics reviews and complaints

Greenberg Dental And Orthodontics is ranked 81 out of 455 in Dentistry category

Area Served

USA

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